If for any reason you are not satisfied with your purchase, please contact our customer service department within 30 days of receipt for a return authorization. You may only return new and unused items in their original packaging with all accessories for an exchange or refund to the credit card account charged minus any shipping fees incurred by the seller or purchaser.
Orders such as, but not limited to: frozen bait, live bait, rigging cable & others are not returnable. In order to receive a refund, all merchandise must have the original manufacturer tags. Defective items shall be returned straight to the manufacturer under their return policy. All returns must be prepaid; Bulluna is not responsible for paying for return charges. Clearly print/type your name and address on the outside of the package. Merchandise must include a copy of our invoice or packing slip given at time of purchase. Shipping and handling is non-refundable. There are no returns or credit available on pre-spooled line. Bulluna Top of The Line Fishing & Boating Equipment reserves the exclusive right to refuse the return of any item for which the customer has made previous multiple returns or if the product has been used. In addition, we will not accept orders from customers that have demonstrated a high incidence of returns after purchase.
Please contact us through our Live chat specialists or call us at (305)447-2906 to get a return authorization prior to returning the merchandise. Returns without authorization will be REFUSED.
Attn: Returns - Order/Invoice#_______
18901 SW 106 Ave. Store 135,
Cutler Bay, Fl. 33157